And a translation for those not familiar with it:

JRA stands for “just riding along”, as in, “I was just riding along and the bottom bracket exploded in a million pieces.” Generally used to cover up for lack of maintenance, mistakes, abuse, or complete ignorance.

We LOVE customers like Bruce. His mistakes are honest ones and he admits them when they do happen. No JRA’s with Bruce.

YES! I was a little distressed when I saw the pics here and then the same day he bring the bike in for the derailleur hanger. But Bruce does keep his bikes nice and tidy. For all the weather he rides through, I am amazed that he keeps up with it all. We have SOME shop folks that will remain nameless that don’t keep their bikes nearly as nice….

Chris